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ID verification problems, anyone solved this? - 25 weeks in

  • Aisha Hovland

    8/24/2026, 8:26:49 AM

    My claim has been on hold for 25 weeks because the identity check will not accept my documents. Nobody answers the phone. Do I need an appointment?

  • Oluwaseun Hovland

    9/25/2026, 1:52:20 PM

    Try a different device and good lighting for the photo. My first three failed because of glare.

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