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ID verification problems, anyone solved this? - 25 weeks in

Mei Costa · 2026-08-18T17:33:49.594Z

I was asked to verify my identity and the site keeps rejecting my photo ID. I tried the online option twice and the app crashed. Do I need an appointment?

Mei Costa
8/18/2026, 7:33:49 PM
I was asked to verify my identity and the site keeps rejecting my photo ID. I tried the online option twice and the app crashed. Do I need an appointment?
Yuki Costa
9/26/2026, 1:17:08 PM
Thanks for writing this out. I went through something close to it 11 months ago, and it settled down once I kept a simple log of every call and form.

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