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ID verification problems, anyone solved this? - 24 weeks in

Mei Costa · 2026-07-04T13:11:10.927Z

My claim has been on hold for 24 weeks because the identity check will not accept my documents. Any experience at all would help. Nobody answers the phone.

Mei Costa
7/4/2026, 3:11:10 PM
My claim has been on hold for 24 weeks because the identity check will not accept my documents. Any experience at all would help. Nobody answers the phone.
Yuki Costa
9/19/2026, 7:44:28 PM
Try a different device and good lighting for the photo. My first three failed because of glare.

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