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ID verification problems, anyone solved this? - 22 weeks in

  • Camila Laurent

    6/18/2026, 10:52:52 AM

    My claim has been on hold for 22 weeks because the identity check will not accept my documents. I have been trying to stay organised about it. Nobody answers the phone. What finally worked for you?

  • Gabriel Laurent

    9/21/2026, 6:26:09 PM

    Write down the date and reference number each time you try. They asked for it when I finally got through.

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