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ID verification problems, anyone solved this? - 22 weeks in

  • Umar Delacroix

    4/23/2026, 6:08:33 AM

    My claim has been on hold for 22 weeks because the identity check will not accept my documents. I tried the online option twice and the app crashed. Do I need an appointment?

  • Vivek Delacroix

    6/17/2026, 10:22:29 AM

    Check the list of accepted documents on the official site. Mine included things I did not expect, like a passport card.

  • Rami Delacroix

    9/21/2026, 12:49:55 AM

    Write down the date and reference number each time you try. They asked for it when I finally got through.

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