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ID verification problems, anyone solved this? - 2 months and counting

  • Sofia Thorne

    8/13/2026, 6:16:39 AM

    My claim has been on hold for 11 weeks because the identity check will not accept my documents. I would rather hear the honest version than the polite one. I tried the online option twice and the app crashed. Can another ID be used?

  • Lukas Thorne

    9/12/2026, 8:18:46 AM

    What worked for me was going to the local workforce centre, where staff helped with the verification. It took about an hour.

  • Ingrid Thorne

    9/20/2026, 2:29:59 PM

    Try a different device and good lighting for the photo. My first three failed because of glare.

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