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ID verification problems, anyone solved this?

Bhavna Quintero · 2026-09-05T13:24:08.739Z

I was asked to verify my identity and the site keeps rejecting my photo ID. I am in Hartford, in case local advice matters. I tried the online option twice and the app crashed. What finally worked for you?

Bhavna Quintero
9/5/2026, 3:24:08 PM
I was asked to verify my identity and the site keeps rejecting my photo ID. I am in Hartford, in case local advice matters. I tried the online option twice and the app crashed. What finally worked for you?
Freya Quintero
9/18/2026, 1:19:16 PM
Write down the date and reference number each time you try. They asked for it when I finally got through.

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