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ID verification problems, anyone solved this? - 14 weeks in

  • Mei Haddad

    4/14/2026, 4:02:07 PM

    My claim has been on hold for 14 weeks because the identity check will not accept my documents. I would rather hear the honest version than the polite one. Nobody answers the phone. What finally worked for you?

  • Carlos Haddad

    4/17/2026, 8:29:08 PM

    Try a different device and good lighting for the photo. My first three failed because of glare.

  • Kwame Haddad

    9/22/2026, 9:10:24 AM

    Thanks for writing this out. I went through something close to it 3 months ago, and it got easier once I kept a simple log of every call and form.

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