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ID verification problems, anyone solved this? - 14 months and counting

  • Jamie Nakamura

    4/24/2026, 9:58:16 AM

    My claim has been on hold for 24 weeks because the identity check will not accept my documents. Thank you in advance. I tried the online option twice and the app crashed. What finally worked for you?

  • Morgan Nakamura

    9/21/2026, 7:38:29 AM

    Write down the date and reference number each time you try. They asked for it when I finally got through.

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