ID verification problems, anyone solved this? - 14 months and counting

My claim has been on hold for 26 weeks because the identity check will not accept my documents. The in-person office has long lines. Can another ID be used?

What worked for me was going to the local workforce centre, where staff helped with the verification. It took about an hour.

Thanks for writing this out. I went through something close to it 14 months ago, and it got easier once I kept a simple log of every call and form.