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ID verification problems, anyone solved this? - 13 months and counting

Fatima Iyer · 2026-05-30T00:08:28.019Z

My claim has been on hold for 11 weeks because the identity check will not accept my documents. Nobody answers the phone. Do I need an appointment?

Fatima Iyer
5/30/2026, 2:08:28 AM
My claim has been on hold for 11 weeks because the identity check will not accept my documents. Nobody answers the phone. Do I need an appointment?
Quinn Iyer
9/23/2026, 5:49:11 AM
Try a different device and good lighting for the photo. My first three failed because of glare.

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