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ID verification problems, anyone solved this? - 12 weeks in

  • Elena Andersson

    6/29/2026, 1:16:53 PM

    My claim has been on hold for 12 weeks because the identity check will not accept my documents. I would rather hear the honest version than the polite one. Nobody answers the phone. What finally worked for you?

  • Hiro Andersson

    9/20/2026, 11:54:48 AM

    Try a different device and good lighting for the photo. My first three failed because of glare.

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