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ID verification problems, anyone solved this? - 12 weeks in

  • Jordan Jansen

    6/24/2026, 2:07:57 PM

    My claim has been on hold for 12 weeks because the identity check will not accept my documents. I would rather hear the honest version than the polite one. The in-person office has long lines. Can another ID be used?

  • Yara Isaksson

    9/23/2026, 7:10:28 AM

    Try a different device and good lighting for the photo. My first three failed because of glare.

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