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ID verification problems, anyone solved this? - 12 weeks in

  • Diego Reyes

    9/5/2026, 7:53:09 AM

    My claim has been on hold for 12 weeks because the identity check will not accept my documents. I have read a lot of threads here and could not find my exact situation. I tried the online option twice and the app crashed. Do I need an appointment?

  • Fatima Reyes

    9/20/2026, 1:21:21 AM

    What worked for me was going to the local workforce centre, where staff helped with the verification. It took about an hour.

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