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ID verification problems, anyone solved this? - 12 weeks in

Kwame Voss · 2026-08-04T01:58:26.920Z

My claim has been on hold for 12 weeks because the identity check will not accept my documents. Nobody answers the phone. Do I need an appointment?

Kwame Voss
8/4/2026, 3:58:26 AM
My claim has been on hold for 12 weeks because the identity check will not accept my documents. Nobody answers the phone. Do I need an appointment?
Zara Voss
9/19/2026, 11:36:04 PM
Try a different device and good lighting for the photo. My first three failed because of glare.

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