ID verification problems, anyone solved this? - 12 months and counting

I was asked to verify my identity and the site keeps rejecting my photo ID. I tried the online option twice and the app crashed. Can another ID be used?

What worked for me was going to the local workforce centre, where staff helped with the verification. It took about an hour.

Thanks for writing this out. I went through something close to it last year, and it settled down once I kept a simple log of every call and form.