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ID verification problems, anyone solved this? - 12 months and counting

  • Aditi Voss

    5/27/2026, 4:59:39 PM

    My claim has been on hold for 19 weeks because the identity check will not accept my documents. I worked as a machine operator before this. I tried the online option twice and the app crashed. Can another ID be used?

  • Emeka Voss

    9/23/2026, 11:14:18 PM

    Write down the date and reference number each time you try. They asked for it when I finally got through.

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