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ID verification problems, anyone solved this? - 12 months and counting

  • Freya Kojima

    5/14/2026, 3:45:52 AM

    My claim has been on hold for 17 weeks because the identity check will not accept my documents. I do not usually post, so bear with me. I tried the online option twice and the app crashed. Can another ID be used?

  • Emeka Kojima

    9/19/2026, 1:04:29 AM

    Keep everything in writing and save the confirmation numbers. It made the follow-up calls so much easier.

  • Bjorn Kojima

    9/27/2026, 7:38:36 PM

    What worked for me was going to the local workforce centre, where staff helped with the verification. It took about an hour.

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