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ID verification problems, anyone solved this? - 12 months and counting

  • Zara Grimaldi

    5/29/2026, 9:44:59 PM

    My claim has been on hold for 20 weeks because the identity check will not accept my documents. I have read a lot of threads here and could not find my exact situation. Nobody answers the phone. Do I need an appointment?

  • Noah Grimaldi

    9/3/2026, 5:30:11 PM

    Write down the date and reference number each time you try. They asked for it when I finally got through.

  • Lukas Grimaldi

    9/27/2026, 8:43:19 PM

    Check the list of accepted documents on the official site. Mine included things I did not expect, like a passport card.

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