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ID verification problems, anyone solved this? - 11 weeks in

Dahlia Voss · 2026-05-28T06:26:56.233Z

My claim has been on hold for 11 weeks because the identity check will not accept my documents. It has been weighing on me all week. I tried the online option twice and the app crashed. Can another ID be used?

Dahlia Voss
5/28/2026, 8:26:56 AM
My claim has been on hold for 11 weeks because the identity check will not accept my documents. It has been weighing on me all week. I tried the online option twice and the app crashed. Can another ID be used?
Aditi Voss
9/21/2026, 11:21:49 AM
Write down the date and reference number each time you try. They asked for it when I finally got through.

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