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ID verification problems, anyone solved this? - 11 weeks in

Zuri Castellano · 2026-06-08T10:28:02.681Z

My claim has been on hold for 11 weeks because the identity check will not accept my documents. It has been a long 11 weeks. The in-person office has long lines. Can another ID be used?

Zuri Castellano
6/8/2026, 12:28:02 PM
My claim has been on hold for 11 weeks because the identity check will not accept my documents. It has been a long 11 weeks. The in-person office has long lines. Can another ID be used?
Vivek Castellano
9/24/2026, 3:19:52 PM
Try a different device and good lighting for the photo. My first three failed because of glare.

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