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ID verification problems, anyone solved this? - 11 months and counting

Nia Hovland · 2026-05-01T16:56:26.853Z

My claim has been on hold for 6 weeks because the identity check will not accept my documents. I have been trying to stay organised about it. Nobody answers the phone. Can another ID be used?

Nia Hovland
5/1/2026, 6:56:26 PM
My claim has been on hold for 6 weeks because the identity check will not accept my documents. I have been trying to stay organised about it. Nobody answers the phone. Can another ID be used?
Kira Hovland
9/19/2026, 4:57:34 AM
Try a different device and good lighting for the photo. My first three failed because of glare.

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