ID verification problems, anyone solved this? - 11 months and counting

I do not have a current driver's licence and they want one. It has been a long 15 weeks. I tried the online option twice and the app crashed. What finally worked for you?

Check the list of accepted documents on the official site. Mine included things I did not expect, like a passport card.

Thanks for writing this out. I went through something close to it last year, and it got easier once I kept a simple log of every call and form.