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ID verification problems, anyone solved this? - 11 months and counting

Riley Kowalski · 2026-04-14T19:17:47.667Z

My claim has been on hold for 13 weeks because the identity check will not accept my documents. Nobody answers the phone.

Riley Kowalski
4/14/2026, 9:17:47 PM
My claim has been on hold for 13 weeks because the identity check will not accept my documents. Nobody answers the phone.
Taylor Kowalski
9/21/2026, 11:02:45 PM
Try a different device and good lighting for the photo. My first three failed because of glare.

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