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ID verification problems, anyone solved this? - 11 months and counting

  • Bhavna Adeyemi

    6/9/2026, 11:45:08 AM

    My claim has been on hold for 19 weeks because the identity check will not accept my documents. It has been weighing on me all week. I tried the online option twice and the app crashed.

  • Freya Adeyemi

    9/27/2026, 5:38:44 AM

    Write down the date and reference number each time you try. They asked for it when I finally got through.

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