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ID verification problems, anyone solved this? - 10 weeks in

  • Kira Baptista

    8/15/2026, 10:05:40 PM

    My claim has been on hold for 10 weeks because the identity check will not accept my documents. Nobody answers the phone. Do I need an appointment?

  • Hana Baptista

    9/20/2026, 10:36:51 AM

    Try a different device and good lighting for the photo. My first three failed because of glare.

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