ID verification problems, anyone solved this? - 10 weeks in

I was asked to verify my identity and the site keeps rejecting my photo ID. There are 9 people counting on me, so I am trying to be careful. The in-person office has long lines.

Write down the date and reference number each time you try. They asked for it when I finally got through.

Try a different device and good lighting for the photo. My first three failed because of glare.