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ID verification problems, anyone solved this? - 10 weeks in

Amara Laurent · 2026-07-14T03:09:00.718Z

My claim has been on hold for 10 weeks because the identity check will not accept my documents. There are 18 people counting on me, so I am trying to be careful. Nobody answers the phone.

Amara Laurent
7/14/2026, 5:09:00 AM
My claim has been on hold for 10 weeks because the identity check will not accept my documents. There are 18 people counting on me, so I am trying to be careful. Nobody answers the phone.
Wei Laurent
9/18/2026, 12:56:57 PM
Try a different device and good lighting for the photo. My first three failed because of glare.

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