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ID verification problems, anyone solved this? - 10 weeks in

  • Amara Laurent

    7/14/2026, 5:09:00 AM

    My claim has been on hold for 10 weeks because the identity check will not accept my documents. There are 18 people counting on me, so I am trying to be careful. Nobody answers the phone.

  • Wei Laurent

    9/18/2026, 12:56:57 PM

    Try a different device and good lighting for the photo. My first three failed because of glare.

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