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ID verification problems, anyone solved this? - 10 weeks in

  • Avery Kowalski

    8/21/2026, 4:37:15 AM

    My claim has been on hold for 10 weeks because the identity check will not accept my documents. I tried the online option twice and the app crashed. What finally worked for you?

  • Casey Kowalski

    9/20/2026, 5:21:21 AM

    Try a different device and good lighting for the photo. My first three failed because of glare.

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