ID verification problems, anyone solved this? - 10 months and counting

I do not have a current driver's licence and they want one. There are 16 people counting on me, so I am trying to be careful. I tried the online option twice and the app crashed. Do I need an appointment?

Check the list of accepted documents on the official site. Mine included things I did not expect, like a passport card.

What worked for me was going to the local workforce centre, where staff helped with the verification. It took about an hour.