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ID verification problems, anyone solved this? - 10 months and counting

Mei Hovland · 2026-07-02T09:13:43.998Z

I was asked to verify my identity and the site keeps rejecting my photo ID. There are 8 people counting on me, so I am trying to be careful. I tried the online option twice and the app crashed. Do I need an appointment?

Mei Hovland
7/2/2026, 11:13:43 AM
I was asked to verify my identity and the site keeps rejecting my photo ID. There are 8 people counting on me, so I am trying to be careful. I tried the online option twice and the app crashed. Do I need an appointment?
Yuki Hovland
9/28/2026, 2:31:18 PM
Write down the date and reference number each time you try. They asked for it when I finally got through.

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