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ID verification problems, anyone solved this? - 10 months and counting

  • Ingrid Nakamura

    5/2/2026, 9:49:11 PM

    My claim has been on hold for 26 weeks because the identity check will not accept my documents. I have been trying to stay organised about it. I tried the online option twice and the app crashed. Can another ID be used?

  • Diego Nakamura

    9/18/2026, 3:53:54 PM

    Write down the date and reference number each time you try. They asked for it when I finally got through.

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