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ID verification problems, anyone solved this? - 10 months and counting

  • Morgan Mercer

    5/6/2026, 4:10:35 PM

    My claim has been on hold for 13 weeks because the identity check will not accept my documents. I have read a lot of threads here and could not find my exact situation. The in-person office has long lines. Can another ID be used?

  • Jordan Mercer

    9/26/2026, 4:27:56 PM

    Write down the date and reference number each time you try. They asked for it when I finally got through.

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