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ID verification problems, anyone solved this?

  • Morgan Laurent

    5/6/2026, 2:34:53 AM

    My claim has been on hold for 11 weeks because the identity check will not accept my documents. It has been a long 11 weeks. Nobody answers the phone. Can another ID be used?

  • Taylor Laurent

    7/14/2026, 10:36:09 PM

    Thanks for writing this out. I went through something close to it last year, and it settled down once I kept a simple log of every call and form.

  • Alex Laurent

    9/19/2026, 1:20:10 PM

    What worked for me was going to the local workforce centre, where staff helped with the verification. It took about an hour.

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