Got an overpayment notice, what now?, bookkeeper here

I received a letter saying I was overpaid about $900 on my claim. It has been weighing on me all week. The letter mentions an appeal window and a repayment plan. Who should I talk to first?

I asked for a waiver and a plan in the same call, and they gave me both forms. It was less scary than I expected.

Read the letter for the appeal deadline and act on it, even if you think you will end up repaying. Then ask about a payment plan.