Got an overpayment notice, what now? after 10 years as a call-centre agent

The agency says I reported earnings incorrectly, but I think I followed the instructions. There are 10 people counting on me, so I am trying to be careful. I did not notice any errors at the time. Are payment plans possible?

I asked for a waiver and a plan in the same call, and they gave me both forms. It was less scary than I expected.

Keep everything in writing and save the confirmation numbers. It saved me later.