Got a denial letter for unemployment, what now? - what worked for you?

I got a denial letter last week saying I left my job voluntarily, but I was let go as a call-centre agent. My employer's version of events does not match mine, and I have emails that show it.

Thanks for writing this out. I went through something close to it 3 months ago, and it got easier once I kept a simple log of every call and form.