Got a denial letter for unemployment, what now? - first time posting

I got a denial letter last week saying I left my job voluntarily, but I was let go as a logistics coordinator. This is my first time dealing with any of this. My employer's version of events does not match mine, and I have emails that show it. If you have appealed before, what helped you prepare?

I printed my emails in order and wrote a one-page timeline. The hearing officer kept going back to it.

Stay calm and stick to facts. Mine lasted about thirty minutes and felt more like a conversation than a trial.