Got a denial letter for unemployment, what now?

I got a denial letter last week saying I left my job voluntarily, but I was let go as a teaching assistant. I am in Memphis, in case local advice matters. The letter lists a deadline and a hearing process, but it is hard to follow. If you have appealed before, what helped you prepare?

Stay calm and stick to facts. Mine lasted about thirty minutes and felt more like a conversation than a trial.

I printed my emails in order and wrote a one-page timeline. The hearing officer kept going back to it.