Got a denial letter for unemployment, what now?, call-centre agent here

I was told my separation was for misconduct, which is not what happened. I have not done a hearing before and I am nervous. Should I ask someone for free legal help?

I printed my emails in order and wrote a one-page timeline. The hearing officer kept going back to it.

Thanks for writing this out. I went through something close to it 2 months ago, and it settled down once I kept a simple log of every call and form.