Got a denial letter for unemployment, what now? after 9 years as a customer-service rep

I was told my separation was for misconduct, which is not what happened. I have not done a hearing before and I am nervous.

File the appeal before the deadline, even if you are unsure. You can gather documents afterwards. That is the one part I would not wait on.

Legal aid offices and some workforce centres help with unemployment hearings at no cost. A call is worth it.