Got a denial letter for unemployment, what now? after 9 years as a call-centre agent

My claim was denied after 11 weeks of waiting, and the letter says I have a short window to appeal. I would rather hear the honest version than the polite one. I have not done a hearing before and I am nervous. Did you bring documents or only talk?

File the appeal before the deadline, even if you are unsure. You can gather documents afterwards. That is the one part I would not wait on.