Got a denial letter for unemployment, what now? after 13 years as a bank teller

I got a denial letter last week saying I left my job voluntarily, but I was let go as a bank teller. The letter lists a deadline and a hearing process, but it is hard to follow. Should I ask someone for free legal help?

I printed my emails in order and wrote a one-page timeline. The hearing officer kept going back to it.

Stay calm and stick to facts. Mine lasted about thirty minutes and felt more like a conversation than a trial.