First unemployment deposit is late, what should I check? (Richmond)

I was laid off as an insurance claims processor and filed right away, and I have been certifying every week. It has been a long 9 weeks. The page shows my claim as open but no payment date. Is there a step I could have missed?

Mine took about 9 weeks because of an identity check I did not notice. Look for a message or a letter you may have missed in your online account.