First unemployment deposit is late, what should I check? (Providence)

I applied for unemployment in Providence 16 weeks ago and the status page still says pending. I have read a lot of threads here and could not find my exact situation. The page shows my claim as open but no payment date. Has anyone been through this? How long did it take in the end?

When I finally got through, the agent said my employer had responded late. Once that cleared, back pay came in one payment.