First unemployment deposit is late, what should I check? - first time posting

I applied for unemployment in Boston 13 weeks ago and the status page still says pending. I do not usually post, so bear with me. I called the state line four times and only reached a recording. What would you check first?

Mine took about 13 weeks because of an identity check I did not notice. Look for a message or a letter you may have missed in your online account.