First unemployment deposit is late, what should I check? - first time posting

I was laid off as a bank teller and filed right away, and I have been certifying every week. There are 12 people counting on me, so I am trying to be careful. I called the state line four times and only reached a recording. What would you check first?

Keep certifying every week even while you wait. If they find you eligible, the weeks you certified are the ones that count.