First unemployment deposit is late, what should I check?

I filed my claim 17 weeks ago after being let go as a retail manager. I called the state line four times and only reached a recording. Is there a step I could have missed?

When I finally got through, the agent said my employer had responded late. Once that cleared, back pay came in one payment.

Mine took about 17 weeks because of an identity check I did not notice. Look for a message or a letter you may have missed in your online account.