First unemployment deposit is late, what should I check?, customer-service rep here

I was laid off as a customer-service rep and filed right away, and I have been certifying every week. I do not usually post, so bear with me. I answered every question and uploaded my final pay stub. What would you check first?

When I finally got through, the agent said my employer had responded late. Once that cleared, back pay came in one payment.

Mine took about 15 weeks because of an identity check I did not notice. Look for a message or a letter you may have missed in your online account.