First unemployment deposit is late, what should I check? after 8 years as an IT help-desk technician

I was laid off as an IT help-desk technician and filed right away, and I have been certifying every week. I called the state line four times and only reached a recording. Is there a step I could have missed?

Mine took about 24 weeks because of an identity check I did not notice. Look for a message or a letter you may have missed in your online account.